Privacy Policy

We collect information in several ways: Information You Provide Directly: • Account information: Name, email address, phone number, password • Profile information: Educational background, exam goals, profile picture • Payment information: Billing address, payment method details (processed securely by our payment partners) • Course-related data: Quiz responses, mock test attempts, study progress, notes • Communications: Messages to instructors, support tickets, feedback Information Collected Automatically: • Device information: IP address, browser type, operating system, device identifiers • Usage data: Pages visited, features used, time spent on content, click patterns • Learning analytics: Video watch time, quiz completion rates, study session duration • Location data: General geographic location based on IP address Information from Third Parties: • Social login providers (Google, if enabled): Basic profile information • Payment processors: Transaction confirmation and status

We use the information we collect to: Provide and Improve Services: • Create and manage your account • Process course enrollments and payments • Deliver personalized learning experiences • Track your progress and generate performance analytics • Provide customer support and respond to inquiries Communication: • Send transactional emails (receipts, course updates, password resets) • Notify you about new courses, features, or promotions (with your consent) • Share important platform updates and policy changes Analytics and Research: • Understand how users interact with our Platform • Improve course content and user experience • Develop new features and services • Conduct educational research (anonymized data only) Security and Compliance: • Detect and prevent fraud, abuse, or security threats • Comply with legal obligations • Enforce our Terms of Service

We use cookies and similar tracking technologies to enhance your experience: Essential Cookies: Required for the Platform to function properly (authentication, security, preferences). Analytics Cookies: Help us understand how you use the Platform, which pages are popular, and how we can improve. Functional Cookies: Remember your preferences and settings for a better experience. Marketing Cookies: Used to deliver relevant advertisements (only with your consent). You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform. We may also use: • Local storage for offline access features • Session storage for temporary data • Pixel tags in emails to track open rates

We work with trusted third-party service providers to operate our Platform: Payment Processing: Razorpay - Processes payments securely; we do not store full payment card details Each third-party service has its own privacy policy governing the information they collect. We encourage you to review their policies.

We do not sell your personal information. We may share information in the following circumstances: With Your Consent: When you explicitly agree to share information Service Providers: With vendors who help us operate the Platform (under strict confidentiality agreements) Instructors: Course instructors may see your name, progress, and submissions for courses you're enrolled in Legal Requirements: When required by law, court order, or government request Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified) Aggregated Data: We may share anonymized, aggregated statistics that cannot identify you

We retain your information for as long as necessary to: • Maintain your account and provide services • Comply with legal obligations (tax records, dispute resolution) • Resolve disputes and enforce agreements • Improve our services through analytics Retention Periods: • Account data: Until account deletion + 30 days for recovery • Course progress: Duration of enrollment + 2 years • Payment records: 7 years (legal requirement) • Support communications: 3 years • Analytics data: Anonymized after 2 years You can request deletion of your data at any time (see Your Rights section).

We implement industry-standard security measures to protect your information: • Encryption in transit (TLS/SSL) and at rest • Secure authentication with password hashing • Regular security audits and vulnerability assessments • Access controls limiting employee access to personal data • Monitoring for suspicious activity While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining high standards. Your Responsibilities: • Keep your password confidential • Use strong, unique passwords • Log out from shared devices • Report suspicious activity immediately

You have the following rights regarding your personal information: Access: Request a copy of the personal data we hold about you Correction: Update or correct inaccurate information Deletion: Request deletion of your personal data (subject to legal retention requirements) Portability: Receive your data in a portable format Opt-out: Unsubscribe from marketing communications at any time Withdraw Consent: Where processing is based on consent, you may withdraw it To exercise these rights, contact us at privacy@theliteraryodyssey.com or through your account settings. We will respond within 30 days.

Our Platform is intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@theliteraryodyssey.com. We will take steps to delete such information. For users between 13-18 years old, we recommend parental guidance when using the Platform.

Our Platform is operated from India. If you access the Platform from outside India, your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using the Platform, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We ensure appropriate safeguards are in place for any international data transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes: • We will update the "Last Updated" date at the top • We will notify you via email or prominent notice on the Platform • For material changes, we may require your acknowledgment Your continued use of the Platform after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: privacy@theliteraryodyssey.com Support: support@theliteraryodyssey.com Address: The Literary Odyssey LLP, New Delhi, India We aim to respond to all inquiries within 5 business days.